Article 1: Generalities

1.1 Preamble

The general conditions of sale apply exclusively to the owner of the brand Gahlan (hereinafter “us”) and any person visiting or making a purchase via the website www.gahlan.com (hereinafter “you”)

Anyone can read the general conditions of sale on the site www.gahlan.com (hereinafter the “Site”). These conditions of sale can be modified or amended; the conditions applicable are those in effect on the Site at the date of your order.

The final confirmation of the order on the Site closes the ordering process.

1.2 Contact

All contact should be addressed to info@gahlan.com


Article 2: Contract

2.1 Conditions for Placing an Order

For your order to be valid, you must be over eighteen, have the legal capacity to contract or be in possession of a valid parental permission.

You must accept unconditionally the terms and conditions of our site.

2.2 Ordering

After each command, you receive a confirmation email. If necessary and depending on the circumstances, you will receive emails tracking your order.


Article 3: Price

The prices displayed on the Site include Swiss VAT. If you change the currency of a product, the price will be displayed in this last currency still including the equivalent Swiss VAT if you are a Swiss resident.

For orders outside Switzerland, the prices are without Swiss VAT in the currency you choose amongst those available on the Site.

Delivery costs are excluded unless this is not made clear. The cost of processing your order and the cost of packaging, including the boxes in which each ordered jewel will be delivered and included in the prices mentioned on the Site.

We reserve the right to change prices without notice. Products already ordered will be charged according to the rates at the time of registration of your order.

Despite our best efforts, it is possible that some of the products on our Site have a price error. In this case, we will notify you and will cancel your order unless you choose to accept the order at the new price.


Article 4: Shipping

4.1 Orders

We currently ship our products in all locations served by secure carrier or mail or any other means of subsequent delivery. The delivery address we take into account is the one you provide us with when ordering. We cannot be held responsible for any delays in delivery of these shipping methods. The products are considered delivered when the delivery agent gives you the item or, if the delivery agent could not deliver the products to the delivery address, when you retrieve the item from the address on the note left by the delivery agent at the delivery address. If after standard transitions this delivery agent, the product is still not recovered in one way or another, the secure transport will return it to its original place of departure. Any subsequent shipment due to the fault of the customer will be charged to the latter.

4.2 The Order Period

Depending on the mode of delivery, we recommend you provide shipping address non-accessible to a third party because the order will be considered delivered once it has reached the delivery address and not delivered to you personally.

You can come also get your order in our store located at 8 boulevard Georges Favon 1204 Genève. An ID card will be required for this purpose.

In case you choose to pay by bank transfer, your order will be processed upon receipt of payment and delivery date will be shifted accordingly.

If a product cannot be delivered, we will notify you as soon as possible and your order will be canceled, without this giving rise to any compensation other than reimbursement of the order.

The risks of damage or loss of items are carried by the customer from receipt of the products.

4.2 Acceptance of the Order

After confirmation of your order on our Site, our secure payment system will audit your payment.

In case of non-availability of an item, we will notify you and if the payment is already done we will refund in full.

The transfer of ownership is effective at the time of delivery of the order provided that it has been paid in full.

We reserve the right to cancel an order. In this case, the payment will be refunded in full within seven days.

4.3 Cancellation of Order

The cancelation of the order is possible up to 7 days from the date of the invoice to the extend that the value of this invoice is no more than CHF 3’000. Depending the case, we will have the opportunity to proceed with a refund, replacement or exchange.

The cancelation of the order is not possible after after the period of 7 days from the date of the invoice.

4.4 Custom Duties

Orders are shipped from Switzerland, no customs duty is applicable for deliveries in Switzerland.

For shipments abroad, the orders will be sent from Switzerland without taxes. The amounts of customs fees depend on the delivery country and are your responsibility in addition to the amount of your order.


Article 5: Payment

5.1 Possible Terms of Payment

You can pay by credit card, debit card (available on our Site) or by bank transfer. Information for payment (address, amount, order…) are indicated in your order confirmation pages.For further information, please contact us by phone at +41 22 344 88 88 or by email at info@gahlan.com.

5.2 Refusal of Payment and Cancellation of Order

For security reasons, we reserve the right to refuse payments and thus cancel orders for a non-referenced delivery address, in hotels or PO boxes, and if we fail to reach the person who ordered or if we have any doubts about the validity of the order.


Article 6: Returns

6.1 Returns Possible

A return of your order is possible within 30 days in case of delivery of an article not in accordance with the order or damaged during transport. The return period starts the first day of the delivery of the order.

The return does not apply if the product has been altered from its original state, if the product of the amount exceeds CHF 3’000 or has been engraved according to your request.

Depending the case, we will have the opportunity to proceed with a refund, replacement or exchange.

6.2 Conditions of Acceptance

A return is accepted provided that it is returned in its original condition, it has not been worn and it is returned in its complete original packaging, including its certificate, and with a copy of his bill. If any of these parts is missing, we reserve the right to charge compensation for repairs or replacement. If these conditions are not met, a total refusal to refund may be applied. In all cases, the return shipping costs are your responsibility.

Our experts have to confirm that the product, including the frame and diamonds fully comply with the product which was sent without modification, damage or interference of any kind.

Before returning an item, it is advisable to call us to inquire about the procedure. We cannot be held responsible for damage or loss of a product that you send to us.

6.3 Refund Terms

We will refund you within 30 days of return of products purchased on our Site without the discounts, rebates or vouchers you would benefited when ordering.

You will be refunded by bank transfer or credit bank card, our choice and only on the account of the person who made the payment.


Article 7: Warranty and Liability

You benefit for a period of two years after their delivery. The products are guaranteed parts and labor against their defects.

We undertake to refund or exchange, our choice, defective products that you return to us during this period.

This guarantee is granted only if the defect is not due to abnormal use, an accidental event, an external cause (such as the intervention of unauthorized third party on the product), of wear or normal aging.

After product delivery, insurance and protection of this product is based on your own responsibility and we cannot be held responsible for loss, theft or damage.

Otherwise, the shipping and returns of products are entirely your responsibility.


Article 8: Right to Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property holders and content of our Site are the exclusive property of our company.

Access to and use of the Site is granted for your personal use.

It is forbidden to download, reproduce copy, sell, exploit or modify any part of this Site (including products listed, descriptions, prices, downloading or copying of information, data usage, software, sound clips, graphics, images, texts, photographs, tools) without our express written permission.


Article 9: Protection of Personal Data

We are committed to protect the data that is personal to you. All data that we have collected are treated with the strictest confidentiality, in accordance with our data protection policy.

Your personal data collected are used exclusively to process your order in the best possible conditions and to offer you tailored offerings. They will never be rented, transferred or sold to third parties unless they concern the execution of your order. You have access to these data unconditionally and can modify or delete them at any time.


Article 10: Applicable Laws

These general conditions of sale are subject to Swiss law.

Any dispute between you and us are subject to the jurisdiction of the Swiss courts.